Insights
Thinking, published when it is finished.
Positions we hold about building software for institutions. Written up as they are finished, and not before.
The fourth year is the review that counts
Every system is defensible on launch day. The useful question is what it costs to change once the people who built it have moved on.
Retrieval before prediction
Most institutions asking for a model are describing a search problem. Making the record legible is cheaper, safer, and usually the whole answer.
The steps between the systems
The manual work in an organisation rarely sits inside a product. It sits in the gaps where one system’s output becomes another’s input by hand.
One number, one meaning
An ERP earns its cost the moment finance and operations stop reconciling two versions of the same figure. Everything else it does is secondary.
Replacing a system that still works
Nothing can be switched off on a Friday. Modernisation is a sequence of reversible steps, or it is an outage with a project plan attached.